BANK/CUSTOMER RELATIONSHIP IN NIGERIA AS A DEVELOPING ECONOMY (A CASE STUDY OF UNION BANK OF NIGERIA PLC OKPARA AVENUE ENUGU BRANCH)

TABLE OF CONTENT

Title page                                                                                                                   

Approval page                                                                                                

Dedication                                                                                                                 

Acknowledgement                                                                                                     

Abstract                                                                                                                     

Proposal                                                                                                                     

Table of content

 

CHAPTER ONE

1.0    Banker/Customer relationship in developing economy               1

1.1              Background of the study                                                       

1.2              History of U.B.N Plc                                                             

1.3              Statement of problem                                                            

1.4              Research question                                                                              

1.5              Purpose of the study                                                              

1.6              Significance of study                                                             

1.7              Scope of study                                                                                   

1.8              Limitation of study                                                                

1.9              Statement of hypothesis                                                        

1.10          Definition of terms                                                                

       References                                                                                                     

 

CHAPTER TWO

2.0    LITERATURE REVIEW        of Bank/Customer Relationship In Nigeria As A Developing Economy

2.1              Definition of Bank and Customers                                        

2.2              Bank/Customer relationship                                                   

2.3              Duties of the bank to the customer                                        

2.4              Banker rights                                                                          

2.5              Yardstick for measuring bank performance               

2.6              Complaints of the customer. The services offered to them.  

2.7              Improving Bank performance in Nigeria                               

2.8              The marketing concept and services orientation        

2.9              Assessment of Banker/Customer relationship                       

References                                                                                                     

 

CHAPTER THREE

3.1 RESEARCH METHODOLOGY         of Bank/Customer Relationship In Nigeria As A Developing Economy           

3.2 Research Design                                                                                      

3.3 Area of study                                                                                                       

3.4 Population of study                                                                                 

3.5 Instrument for data collection                                                     

3.6 Validity and reliability of the instrument            

3.7 Method of data collection                                                                       

3.8 Method of data analysis                                                              

3.9 Research Question                                                                                               

References.                                                                                                    

 

CHAPTER FOUR

4.0              DATA PRESENTATION AND ANALYSIS of Bank/Customer Relationship In Nigeria As A Developing Economy

References                                                                                                     

 

CHAPTER FIVE

5.0              SUMMARY, RECOMMENDATION AND CONCLUSION of Bank/Customer Relationship In Nigeria As A Developing Economy

5.1 Summary of findings                                                                               

5.2 Recommendations                                                                                               

5.3 Conclusions                                                                                                          

5.4 Suggestions for further study                                                      

References                                                                                                     

APPENDIX AND QUESTIONNAIRE